Frequently Asked Questions
Everything you might want to know before a piece comes home. If your question isn't here, write to us. A real person answers.
About the pieces
What are your vases and pots made of?
Every piece is stoneware. It is hand-thrown on the wheel, glazed, and fired in our kiln, one at a time.
Are they really handmade?
Yes, every one. Each piece is shaped by hand on the wheel, not poured into a mould. That's why no two are exactly alike.
Will my piece look exactly like the photo?
Very close, never identical. No two glazes settle the same way in the kiln, so small differences in colour, texture and shape are part of each piece. Each one, its own.
What sizes do you make?
Our pieces range from about 3 inches to 8 inches tall. The exact height, width and weight are listed on every product page. Our guide on how to choose a ceramic vase can help you pick the right size for your space.
Using your vase
Can I put fresh flowers and water in them?
No. Our pieces are made as décor objects and aren't meant to hold water. They are made for dried flowers, preserved stems and artificial flowers, or to stand on their own.
What can I put in them?
Dried flowers, pampas grass, wheat, bunny tails, preserved eucalyptus, dried lavender, single dried branches, and good-quality artificial flowers. Our dried flowers guide has pairing ideas.
Can I use them as planters for live plants?
No. Because they aren't made to hold water, they aren't suited to live plants with soil.
How do I care for them?
A soft dry cloth once a week is usually enough. For more, see our simple care guide.
Sets
Can I buy a piece from a set on its own?
Many of them, yes. Most pieces in our Pairs & Trios are also sold on their own; search for the piece by name. The sets are simply curated so the heights, shapes and glazes sit well together.
Orders and shipping
Do you charge for shipping?
No. Shipping is free on every order, across India.
How long will my order take?
We take one day to pack your order carefully and hand it to our delivery partner. Delivery then takes about 7 days, depending on your location.
Do you ship outside India?
Not yet. We currently ship pan-India only.
How do I track my order?
Once your order is dispatched, tracking details are sent to you by email and/or SMS. You can also track your order here.
What if my piece arrives damaged?
We pack every piece for the journey, but if something arrives damaged, we make it right. Write to us within 48 hours of delivery at support@thenativeaccents.com with photos of the piece and the packaging. An unboxing video helps us sort it out quickly.
Can I return a piece if I change my mind?
Ceramic pots aren't eligible for returns unless they arrive damaged, defective, or different from what you ordered. Please see our refund policy for details.
Gifting and trade
Do you offer gift cards?
Yes. A Native Accents gift card lets someone choose their own piece.
Do you take bulk or trade orders?
Yes. We work with interior designers, studios and businesses on trade and bulk orders. See our bulk orders page or write to us.
Still have a question?
Call or WhatsApp us on +91 75820 00220, 10:00 am to 8:00 pm, Monday to Saturday, or email support@thenativeaccents.com.
